Refund policy
Returns Policy
If you would like to return an item, please contact us via email at support@tavvstudio.com within 14 days after receiving your parcel. We will provide you with all the necessary information and instructions for returning your item. Please note that because we're a small business we sadly can't cover the shipping costs yet:
- The return shipping costs are the responsibility of the customer
- Returned items must be unused, in their original packaging, and in the same condition as received
- Once we receive your returned item and confirm its condition, we will process your refund within 14 days using the original payment method without shipping
To start a return, you can contact us at support@tavvstudio.com Please note that returns will need to be sent to the following address: Avenida Fátima 21, Málaga, MALAGA, SPAIN
If your return is accepted, Items sent back to us. without first requesting a return will not be accepted.
You can always contact us for any return question at support@tavvstudio.com
Customs, Duties, & Taxes
Please note that customers are responsible for any additional fees, including customs duties, import taxes, or other charges that may apply in your country. These fees are not covered by us and must be paid by the customer upon delivery.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at:
support@tavvstudio.com